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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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273 results found

  1. Annotation of power curves in Report widgets

    Please set visual annotations and different colors for each power curves.

    Even I split the widget per turbine, current visual annotations seem like not enough for me.

    For example, I understood that a blue line on the widget is learned PC of selected time span, but the visual annotation is just saying the name of Site and we can't identify exactly what it means so I need to write an explanation about it manually in Reports.

    So, could you set visual annotations to show real names of selected power curves?

    2 votes

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  2. Include other data signals with the Status API

    When using export data, it is possible to get other datasignals during the time of a status, for example the exact windspeed, nacelle direction etc. at the moment of a status.

    This is not yet possible with API using the Status endpoint. Could this be made possible?

    5 votes

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    1 comment  ·  API  ·  Admin →
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  3. Possibility to include curtailments to time-based availability calculations

    Would it possible to add a feature that in the time-based availability calculations we would be able to include curtailments in the calculations. Meaning that if a turbine is curtailed to 50% during an hour, the turbine will have availability of 50% during that hour. I assume that this is not anyhow possible at the moment?

    14 votes

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  4. Time intervals

    When exporting data it would be very useful if there were a section that allowed the user to export by date and time rather than just by a start and end date. This is especially ideal for times when I pull large datasets where I only need a few hours of the day rather than the whole day and it causes my download file to be four times larger than it needed to be.

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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  5. Lost Production per Category including "Energy Export" to have the percentage LOP per category

    The current Lost Production per Category widget feels incomplete. I am interested to have an option so I can see per asset (and per turbine) what percentage of the gross production is lost per category.

    Let's assume 100 MWh gross production (Energy Export + Lost Production to Downtime) and the following losses:
    2 MWh - Ice stop loss
    4 MWh - Shadow stop loss
    3 MWh - Noise stop loss

    Then I would like to see a pie chart with:
    Energy Export - 91 MWh (91%)
    Ice stop losses - 2 MWh (2%)
    Shadow stop losses - 4 MWh (4%)…

    11 votes

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  6. Issue: "General site" pre-selected when creating task during log on process

    When creating a new task during the log on process "General Site" is (hiddenly) pre-selected and not the specific turbine(s) directly. That should be changed.

    11 votes

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    3 comments  ·  Plan  ·  Admin →
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  7. Improving the display on the portfolio dashboard map

    Currently the ring chart with the real time power is not clearly visible because it is superimposed on the map.

    2 votes

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  8. Automatically connecting a status change in case a site access is active on the turbine

    Currently if a team is working on a turbine and the status is changing due to their work the new alert is not connected to the site access.
    This creates a lot of extra work and does not flag any real issues and needs to be connected manually to the site access.
    This would make it way more efficient to work with a dashboard which flags only new issues.

    9 votes

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    0 comments  ·  Statuses  ·  Admin →
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  9. YTD Widget

    We have a situation where we track our KPIs using a custom dashboard and widget to display such figures as Production and Budget YTD.

    When an asset is taken over in the middle of a production year, and the data gets backfilled, the widget no longer accurately reflects the YTD production for the time the asset has been under our ownership.

    E g if we take over an asset in May, but data is available since January, the YTD widget currently displays the production for the asset from January.
    In the scenario above we would want the widget to only…

    2 votes

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  10. Powercurve is not accurate above 15m/s.

    Today there is an assumption that beyond 15 m/s, the data points are collected into one bin. Hence the flat line behaviour for high wind speeds for the learned power curve.
    This is no longer be a fair assumption if wind turbines are operating at increasingly higher wind speeds.
    The power curve resolution should be the same all the way up to 25 m/s

    8 votes

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    2 comments  ·  Reports  ·  Admin →
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  11. Filter component in Status Categorization

    In status categorization it would be very handy to be able to filter on the component level. For instance to filter on "Manual pauze" in order to easily extract them from a large list and allocate the correct component.

    6 votes

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    0 comments  ·  Statuses  ·  Admin →
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  12. Degraded operation formula for contractual time based availability

    When an turbine implies degraded operation instead of complete shutdown (not full power when it can) the degraded operation factor shall be classified as degraded downtime for the relevant degraded Wind turbine and in accordance with the availability formula.

    Example: Turbine A is operating with cooling issues, therefore the turbine can operate but not on full power, meaning it is curtailed out of safety. In normal operation the turbine is able to produce 4Mw, due to the temperature issue it can now only produce 2Mw. This means that for the time of degraded operation, the turbine availability is 50% instead…

    8 votes

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  13. Need a new qualification added on Breeze

    Is it possible to add ‘Competent Person (CP)’ in the dropdown box on Breeze when adding in a qualification after completion of a site induction.

    A CP has more limitations on the tasks they can carry out on the HV/LV system than AP and SAP. A CP id not the same as a CT.

    12 votes

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    0 comments  ·  Plan  ·  Admin →
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  14. Set up rules for automatic data export and forwarding by mail

    Use case: I have to send twice a week 3-4 days of operational data of a certain set of WTGs to the client. Would be amazing to be able to implement a rule that runs the job in the background: data is downloaded and forwarded to an email address automatically.

    8 votes

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    0 comments  ·  Data export  ·  Admin →
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  15. Breeze App Does Not Have Non-Turbine Devices

    Make non-turbine devices visible in the App for quick Live Monitoring checks.

    5 votes

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    0 comments  ·  Mobile app  ·  Admin →
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  16. Expand Button - entire system

    This is a nice feature that should be in the entire system, specially for monitoring dashboards (not obvious which event is active during that moment) and data studio, otherwise you have to go to event log or status categorization to check them.

    3 votes

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    1 comment  ·  Data studio  ·  Admin →
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  17. conditional powercurve

    For conditional power curves it would be nice to have the following options:
    1. copy the default values to conditonal power curve for editing, that saves time entering the values manually.
    2. it would be nice to add a condition: to be able to give a start date + time and end date + time. Currently if curtailment starts at 10:00 at day 1 and ends at 16:00 at day 5 it requires you to manually enter the conditional power curve 3 times!

    4 votes

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  18. Middle voltage loss calculation (Energy Export vs. Energy Meter) in MWh or %

    When metering systems are connected to the Scada one standardized tech. KPI is to understand the middle voltage losses between WTGs and official energy metering.
    Ideally such should be calculated on kWh/MWh basis as simple delta between Sum of Energy Export (WTGs) and official Metering. Additionally the % deviation should be calculated, too.

    Further benefits:
    As Greenbyte introduced the Loss Waterfall also this calculation would benefit from the above as additional losses (depending the size of the wind farm typically 0.5 - 2.x %) could be highlighted. Additional precision for the Loss Waterfall Diagram!

    3 votes

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  19. No apparent sign of a minimized widget

    Minimizing a widget can mistakenly happen through double clicking.
    This has great consequences on following monitoring by the control room.

    I would suggest:
    - add a confirmation box asking if this is really wanted, to actively get aware, that you are minimizing a widget
    OR
    - have a short notice added to the minimized widget to get aware of the minimized widget

    13 votes

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  20. Provide the ability to manually make a stop active

    Sometimes it's necessary to set a previously closed stop code back to active in Greenbyte, or the user may have to create an active stop manually. It is not possible to create the active stop today.

    Making a stop active can be done by contacting Greenbyte support, however, this takes time and can be tedious for large sites with multiple stop codes to re-open.

    It would improve the usability of the system and improve the overall status log functionality if it was possible to manually set a stop code as active, and not have to go through GB support each…

    10 votes

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    0 comments  ·  Statuses  ·  Admin →
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