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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



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273 results found

  1. Make Analyse URL links include the filtering

    Make the Analyse links include the filtering. For example if I select the time period to be 2021 I'd like the link shared to also be filtered for 2021

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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  2. Make the URL links human readable

    Make the URL links human readable, so that I can alter them to adjust the outputs, e.g. for example if I wanted to create a link outside of Greenbyte to refer to show something within Greenbyte

    2 votes

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    0 comments  ·  Data studio  ·  Admin →
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  3. Export high resolution data at wind farm level

    We would like to be able to export high resolution data at wind farm level instead of at wind turbine level.

    6 votes

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    0 comments  ·  API  ·  Admin →
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    Accepting Votes  ·  Giorgio responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  4. Allow Taxonomy to do analytics with the data

    Taxonomy is an add-on that give you data from the WTG to the RDS-PP category. There would be a lot of value allowing the user to do the navigation the other way around as well. This is from the RDSPP category down to the turbine.

    6 votes

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    0 comments  ·  Calculations and metrics  ·  Admin →
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    Accepting Votes  ·  Giorgio responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  5. Informational pop up when hovering over site access

    Introduce and info icon for site access records. When hovering over the site access info icon all available info for the record such as device access/tasks/personnel will be displayed without having to enter the individual record for further info

    20 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  6. Filter data based on time of day

    Hello, I would like to filter the data based on the timestamp.
    In France, we have 2 different noises curtailment - 1 during night period (10PM to 7AM) and the other during day period (7AM to 10PM).
    When I display the PC during 1 year, it includes all timestamps, but in my case, I may only require the night/day period during this whole year.

    12 votes

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    1 comment  ·  Data studio  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  7. Tracker availability from statuses

    Today, the tracker availability is only calculated via the deviation of angles. We would need to also have it calculated following (stop) statuses.

    1 vote

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    1 comment  ·  Calculations and metrics  ·  Admin →
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  8. See Service Contract on Status events in Task

    It would bee really great to be able to see what Service Contract different Status events have in a task. Could it be added as a column under Status events?
    And also the possibility to change the category if needed directly in the task.

    2 votes

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    0 comments  ·  Plan  ·  Admin →
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  9. Ability to lock dashboard period when navigating between dashboards

    When performing routine checks by going through several dashboards in a row, the period resets each time so one must reselect it again and again.

    It would save quite a lot of time (and feel better) to just being able to lock the period and navigate between dashboards while holding on the period first chosen.

    5 votes

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    1 comment  ·  Dashboards and widgets  ·  Admin →
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    Accepting Votes  ·  Jemima Woolverton responded

    This is already supported when moving from site to site or device to device, but not between levels (i.e. site—>device). We would like to learn more about what pages you are using when you experience this problem.

    We are interested to hear whether this is a problem experienced by other customers so are opening it to votes.

  10. Having the ability to lock certain statuses belonging to long standing issues

    Having the ability to lock certain statuses belonging to long standing issues for example: Turbines stopped for Gearbox replacement- if the PLC sends a new error status to Scada and Breeze task will vanish along with comment. Having a lock status option would prevent such issues

    16 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  11. Clickable header in monitor/analyze to allow moving up and down the device hierarchy

    When showing a dashboard in Analyze for a site, I can click on a device on the site and get to the dashboard for that device. For that dashboard I would like to see the "path" I moved, i.e. Portfolio/Site/Device as the header, and I would like to be able to click on e.g. "Site" to get back to the site dashboard.

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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  12. Plan - Site Access - Customizable dashboard

    Hi, it would be very useful to have in "Site Access" a customizable dashboard that would allow the users to add (or remove) any column that they would find relevant (irrelevant). For instance, to be able to add in the main table, a column with the comments related to the site intervention (so that by just one look on the table, we can have an overview of what's happening on several power plants).

    Thanks

    18 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  13. Allow API permissions that limit the period of data that can be accessed

    I would like to share data, but just for a set time period, for example from Jan-2020 to Dec-2020. As such I propose having a start-date, end-date and "all time" period option when creating (or editing) the API keys

    3 votes

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    0 comments  ·  API  ·  Admin →
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  14. Enable filter in Data Studio for WT-types

    I'm missing the option to filter on WT-types in Data Studio. We have a great variety of WT-bands and WT-types. Therefore it would be great to be able to filter in order to ease the evaluation within certain WT-types.

    10 votes

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    0 comments  ·  Data studio  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  15. More ways to make use of the results of the dirty dozen analysis

    The dirty dozen analysis is giving very precious information but it's not always easy to make good use of it.

    Looking at turbine level on a portfolio of more than 100 turbines yields pages when exporting as a report.

    An alternative, more condensed view would be welcome, which could for example give the possibility to identify the worst offenders. (relates to being able to compare turbines)

    Even better would be the possibility to export the results to a worksheet to use and format as we want, via a button in the interface and/or (ideally) from the API.

    5 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
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  16. Add Heatmap graph in Reports

    Hello, we would like to have the Heatmap available in Data Studio (https://baywa.greenbyte.cloud/Analyze/DataStudio?link=LfDaSVld-UybPeojGV-u1g) also available in Reports. This would be of great help to show a clear overview of WTGs status availabe/unavailable which several clients have requested, especillay for big windfarm!
    Thanks

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  17. Plain text notifications for Alerts

    For Stops Greenbyte can email notifications in plain text format that are easily processible for other systems (unlike the HTML type messages with nice layout). I would like this to be extended to Alerts, shouldn't be a large job I guess??

    4 votes

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    1 comment  ·  Alerts  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  18. o Service hours/allowed scheduled maintenance cannot be count into the contractual availability.

    Each contract is different and a common detail in a service contract like a maximum allowed number of maintenance hours (not taken into account for the unavailability) is not possible in Greenbyte.
    Therefore the numbers in the greenbyte report must be recalculated by the number of scheduled maintenance in order to calculate the contractual availability.

    2 votes

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    0 comments  ·  Availability contracts  ·  Admin →
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  19. MET Mast Data Availability

    MET Masts should have a Data availability tag in the Data studio, it is currently quite difficult to validate the integrity of this data.

    3 votes

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    0 comments  ·  Data studio  ·  Admin →
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  20. PR at meter level based on IEC

    In solar, calculate the performance ratio at meter level based on the IEC standard definition.

    1 vote

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    0 comments  ·  Calculations and metrics  ·  Admin →
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