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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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273 results found

  1. Add expand/collapse button in the "active status events" dashboard widget to be able to edit main status (which has often already ended)

    The problem is that the main status is often already ended and other status hide behind the the main one. This often happens during longer "order by authority" stopps, which seems be externally controlled, however often there is an additional new and active stopp behing.

    It would be very helpful for daily monitoring to have all statuses expandable in the active status events widget. This would make it possible to view the statuses within the group and to edit all the "active status events" which have updated active statuses.

    Attached you will find a graphical example of not active main…

    17 votes

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  2. Coherent Functionality in Status Log and Data Studio

    When using the status log for a turbine or wind farm, one has the possibility to filter for specific statuses but the lost production associated with a certain status can not be displayed.

    Inversely, when in data studio and using the status log, lost production is displayed but one cannot filter for specific statuses.

    It would be great if both these functionalities could be accesible in either the status log or in the status log in data studio.

    3 votes

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  3. Improve possibilities for signal data in status export

    Recently, the possibility to add a singal data to the status export was released.
    A possible way to improve this could the following: not only having the averaged value for the whole status period, but also the possibility to have the measurement of the desired variable at the beginning and end of a stop. This can be quite useful too at some cases:
    -like ambient temperature for start-stop of icing stops,
    -wind speed and ambient temperature for bat protections stop or even
    -light intensity when shadow flicker starts/stop.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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  4. Make all device power curves available from the API

    Currently only the default power curves for each device are available via the API. It would be good to be able to extract all of the power curves assigned to a device

    8 votes

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    0 comments  ·  API  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  5. HSE: Add HSE incidents / warnings for all turbines of the same type

    We use the HSE feature mainly to notify the on-site technicians about HSE warnings by the OEMs. These are valid for all turbines of the same type (e.g. Vestas V-112, Enercon E-82 etc), so it would be very helpful to bulk-create and bulk-resolve such warnings for all affected turbine types (side note: as HSE warnings might be country specific, the option of selecting the assets/countries should still exist).

    6 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  6. Black theme

    Black theme of the application coud be interesting.

    15 votes

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    Accepting Votes  ·  3 comments  ·  GUI  ·  Admin →
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  7. Remove the power curve from the "Production distribution" widget in Reports

    The "Production distribution" is a great widget, but by having the PCs on top of it, it just becomes very noisy. In the Data Studio it is possible to only plot the distribution, it would be great to have this option in Reports.

    3 votes

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    1 comment  ·  Reports  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  8. Add button "Uncollapse all / Collapse all"

    While checking the correct grouping of Status events, we need to uncollapse them one by one.

    This is not very RSI friendly.

    We would like a button in one of the top rows "Uncollapse all".

    6 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  9. Make it possible to set heatmap upper and lower limits in Data Studio

    When creating a Heatmap widget on an Analyze Dashboard, the user can easily fix the scale of the axis, by specifying the upper and/or lower limit.

    However, this functionality doesn't existing when creating a heatmap in the Data Studio. This makes it very difficult to compare different temperature signals, since you cannot fix them to the same scale.

    This would be a very useful addition to the Data Studio.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
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  10. Multiple Target Availabilities

    We have different availability targets for our O&M contracts (e.g. time-based with exclusions) compared to for internal reporting and monitoring (e.g. production-based system availability). It would be good to be able to set different targets for different availability KPIs.

    You can see how confusing this is with only one availability target number in the Key Metrics attached. In the example the difference is negative for Production-based Availability, but positive for the other availabilities, while this is really down to the calculation methodology for each and not a fair comparison to budget/target availability.

    5 votes

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    0 comments  ·  Budgets  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  11. Add a Notes widget, where I can enter plain text

    I'd like to be able to add explanations for things or comments to my dashboard and a simple notes widget would be great.

    3 votes

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  12. Overlapping curtailment schemes: lost production calculations

    Calculate lost productions per category (commercial, grid, owner, etc) taking into account simultaneous curtailment signals and setpoints. A dynamic calculation would provide more accurate results.

    2 votes

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    Accepting Votes  ·  Giorgio responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  13. Data export - Custom intervals

    I have an idea that requesting "Last Month" of data should NOT be a custom interval. It should be a choice in the drop-down menu.

    6 votes

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  14. Real-time signal display widget - don't average the "delay" column

    In this widget, the "delay" in the comms averages all of the devices on-site. This is, one device that has not been communicating for several days may distort the figure shown for a whole site (when aggregating per site).

    Seeing the minimum delay would make more sense to see if the communication in the plant is working or not. If there are issues with an individual device I would receive an alert for this.

    3 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  15. Permanently save filtered turbines in dashboard view

    We have a bunch of turbines, where we only save site accesses and device accesses. We are not meant to monitor these sites.

    I tried to filter the turbines in the dashboard that we need to monitor. However, every time you reload the dashboard, the filtered turbines get reset to "All".

    To avoid having all turbines on our dashboard, it makes it necessary to edit every single widget and to filter turbines that we don't want to monitor.

    We do have several widgets and it would make it easier to have the possibility to filter all at the same time.

    10 votes

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  16. Target availability on Wind Farm level

    We have a target availability on the Wind Farm and on the Wind Turbine level. It would have been better to have both as the target is not accurate when using only wind turbine level in our case.

    4 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  17. status log: add column with losses for stops

    When you want to knwo the losses of a specific stop, yu have to press the 3 points, analyze. That takes a lot of time. Please add a column with the losses for every stop.

    7 votes

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    0 comments  ·  Statuses  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  18. Monthly target availability

    We often have seasonal budget availability profiles based on known scheduled maintenance or outages. It would be good to be able to input monthly target availabilities into Greenbyte.

    5 votes

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    0 comments  ·  Budgets  ·  Admin →
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  19. API Endpoint - 'Try it out' gives 401

    The Greenbyte Developer Portal shows the endpoints, with a TRY IT OUT button on the right hand side. Could you show some (fake) data there?

    Whenever I click this button, I always get an empty body with 401 status.

    1 vote

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    Accepting Votes  ·  1 comment  ·  API  ·  Admin →
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  20. Add "exclude data" functionality in Dashboards and Data Studio

    When I am in a dashboard or Data Studio, and I select a custom time span (e.g. 19/03/2020 to 19/03/2021) with an aggregation per month, the platform will still return the full value for the months of March 2020 and 2021.

    The Reports have a feature to "exclude data" that does exactly what I would need here - excluding the data from 01-18/03/2020 and from 20-31/03/2021.
    Currently there is no way around but aggregating per week/day, but that still doesn't allow me to see March as 1 figure.

    2 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

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