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Greenbyte Ideas

Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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273 results found

  1. Add new performance index calculation method - avoiding false low performance alarms

    With the current definition of the performance index (PI = P act/P pot) and the way it is used in the low performance alarm ("average the PI in the period x if the average wind speed is above y") - we often see false alarms due to too high performance index volatility and especially PIs dropping at low wind speeds. This could be solved with a PI definition that focuses on the difference between P act and P pot rather that the ratio P act/P pot - the modified formular being PI mod = (P rated – (P pot -…

    4 votes

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  2. Attach Active Custom Alarms to Tasks

    It would be useful to be able to attach active custom alarms to tasks. Some of the alarms that we have created - we would like to associate with a task to signify to the operator that the alarm has been analyzed and categorized. This would be similar to how statuses can be associated with a task.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  3. E-mail/Push note to the creator of a task when the expected end time has passed

    When a task is done and the expected end time passed and the task ist unresolved. Then the creator or the person who make the latest update gets a reminder through email or push note.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  4. Automate component categorization of statuses

    Feature for automatically categorizing status codes to components.

    This functionality is currently available for automating categorization towards contract categories (as in screenshot). Improvement would be to add a column with the default component to map the status code to.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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  5. frozen data (turbines seems producing)

    We have had the issue that data in greenbyte is frozen and therefore it looks good as there is production. it turned out that there was no connection anymore and it was showing the latest output. When the wind was dropping it was obvous that these turbines could not produce that much, some of them turned out to be even stopped.

    idea: Let Greenbyte check every 10min if the wind/KW output changes, it is highly unlikely that these two factors are stable. if stable it means there is a data issue, a notification for that would indicate this tpe of…

    3 votes

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  6. Host a Greenbyte/PowerFactors Forum in 2024

    The "Greenbyte Forum" event was a really good place to hear about the latest developments, learn from other users, and better understand the Greenbyte product. I'd recommend hosting one in 2024, particularly given the development of Unity, wider coverage of products under PowerFactors, and that it has been a while since the last one.

    3 votes

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    0 comments  ·  Users  ·  Admin →
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  7. Find statuses with a comment, to identify major status events

    In order to quickly see major status events, we would in Status Log or Status Categorization like to filter out all events that have a comment.

    In Aug 22, a new feature was released to search within the comments. This is similar but not the same as finding all statuses with comments.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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  8. Automatic general status for: Does not generate despite the existence of a resource.

    There are times when the WTG does not show a failure but despite the existence of a resource it does not generate. For this reason, it would be ideal if there was an automatic event where it shows that there is a resource and the WTG does not generate.

    This would be useful to capture moments in which the wind turbine does not generate despite having a resource, due to some failure not expressed in the states.

    3 votes

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    0 comments  ·  Statuses  ·  Admin →
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  9. Improve how Offshore windfarms are shown in the Map

    When looking at an offshore windfarm, no background layer is visible. The grey background is unappealing. Also the zooming is not quite 'handy'. When zooming out, the granularity changes from individuals windturbines to wind farm level.
    Hence, two requests:
    1. Can the zoom (out) be such than an entire windfarm can be visualised in 1 screen?
    2. Can the back ground option of https://map.openseamap.org/ be incorporated? Note this options is also available in IconMaps, and we use it in PowerBI reports.

    3 votes

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    0 comments  ·  Map  ·  Admin →
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  10. Expand Button - entire system

    This is a nice feature that should be in the entire system, specially for monitoring dashboards (not obvious which event is active during that moment) and data studio, otherwise you have to go to event log or status categorization to check them.

    3 votes

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    1 comment  ·  Data studio  ·  Admin →
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  11. Middle voltage loss calculation (Energy Export vs. Energy Meter) in MWh or %

    When metering systems are connected to the Scada one standardized tech. KPI is to understand the middle voltage losses between WTGs and official energy metering.
    Ideally such should be calculated on kWh/MWh basis as simple delta between Sum of Energy Export (WTGs) and official Metering. Additionally the % deviation should be calculated, too.

    Further benefits:
    As Greenbyte introduced the Loss Waterfall also this calculation would benefit from the above as additional losses (depending the size of the wind farm typically 0.5 - 2.x %) could be highlighted. Additional precision for the Loss Waterfall Diagram!

    3 votes

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  12. Trainee Personnel qualification

    Is it possible to add a "Trainee" section under personnel qualifications? There are many technicians who do not have any qualifications yet and it would be advantageous for OCC etc... to be confident on the status of the technician and know to not allow them to take control of a turbine and that only site access is allowed.

    3 votes

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    1 comment  ·  Plan  ·  Admin →
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  13. "Service this year" signal to count contractual year an not calendar year

    The signal "service this year", coming from the "maintenance" toggle on availability contracts, currently considers a calendar year. To make it coherent with the availability contract, it should consider the "contractual year" instead.

    3 votes

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  14. Allow API permissions that limit the period of data that can be accessed

    I would like to share data, but just for a set time period, for example from Jan-2020 to Dec-2020. As such I propose having a start-date, end-date and "all time" period option when creating (or editing) the API keys

    3 votes

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    0 comments  ·  API  ·  Admin →
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  15. MET Mast Data Availability

    MET Masts should have a Data availability tag in the Data studio, it is currently quite difficult to validate the integrity of this data.

    3 votes

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  16. Coherent Functionality in Status Log and Data Studio

    When using the status log for a turbine or wind farm, one has the possibility to filter for specific statuses but the lost production associated with a certain status can not be displayed.

    Inversely, when in data studio and using the status log, lost production is displayed but one cannot filter for specific statuses.

    It would be great if both these functionalities could be accesible in either the status log or in the status log in data studio.

    3 votes

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  17. Add a Notes widget, where I can enter plain text

    I'd like to be able to add explanations for things or comments to my dashboard and a simple notes widget would be great.

    3 votes

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  18. Real-time signal display widget - don't average the "delay" column

    In this widget, the "delay" in the comms averages all of the devices on-site. This is, one device that has not been communicating for several days may distort the figure shown for a whole site (when aggregating per site).

    Seeing the minimum delay would make more sense to see if the communication in the plant is working or not. If there are issues with an individual device I would receive an alert for this.

    3 votes

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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  19. Remove the power curve from the "Production distribution" widget in Reports

    The "Production distribution" is a great widget, but by having the PCs on top of it, it just becomes very noisy. In the Data Studio it is possible to only plot the distribution, it would be great to have this option in Reports.

    3 votes

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    1 comment  ·  Reports  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  20. Report - Gantt configuration - Select Period

    It's a fixed period. It's possible to select Categories and State, but not the period.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

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