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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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272 results found

  1. Hide or remove widget informations

    We would like to be able to choose which information we want to hide or display on the widgets.
    For example, for the "Real-Time Wind Turbine Metrics" widget we do not want to display the column of the icon and the ID.

    10 votes

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  2. Reporting: Custom: lost production per category

    make it possible to select the number of categories that are shown in the graph: Custom => table => lost production/ category

    10 votes

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  3. Status Categorization: Assign task from drop down (same as category)

    Task asignment is somehow impractical. It would be very useful to be able to asign a Task from the Status Categorization window - same as for Contract Category.

    10 votes

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    Accepting Votes  ·  0 comments  ·  Statuses  ·  Admin →
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  4. Site Access Comments - add to tasks | show in View site access

    When site access is attached to a specific task - the comments added to the site access - should be added to the attached task as well - and then show up in the comment section of the view task page. This would help keep track of information gathered when personnel are arriving at or leaving a site.

    There should also be a comment section in the view site access page - As of now - the only way to view comments for site access seems to be by editing the access - and only the last comment is visible.

    10 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  5. Categorization : mass edit -> make main event of their groups the corresponding status

    Each month I have to manually extend all repeating error code 23, and change the underlying substations to "main event of the group".

    Would be amazing, and smart, to have the "mass edit" function to promote all selected statuses of each group to "main event" of their corresponding group.

    Just like in the following example in the attachment.

    9 votes

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  6. Setting a default "Main status within the group" for specific status groups

    For some redundant groups of statuses like Bat Curtailment for instance, it would be a great gain of time to be able to set by default one of the status inside the group as the main status for every status group of the same kind.

    This would avoid the repetitive and manual act of setting the status that we want as "The main status event within the group".

    9 votes

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  7. Automatically connecting a status change in case a site access is active on the turbine

    Currently if a team is working on a turbine and the status is changing due to their work the new alert is not connected to the site access.
    This creates a lot of extra work and does not flag any real issues and needs to be connected manually to the site access.
    This would make it way more efficient to work with a dashboard which flags only new issues.

    9 votes

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  8. Show more than 20 site access logs on screen

    Less than half the screen is used on the site access page, so it would make sense to utilise the wasted space and reduce the number of pages people have to click through. The side bar is useful, however viewing a site access via this changes the filters on the main page which negates any actual benefit.

    9 votes

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    0 comments  ·  Plan  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  9. Proper calculation of time-base availability when data is missing

    As off today, if 10-minutes data are missing for some reason (scada issue for example), then this period is just not taken into account for contractual availability calculation and for system availability calculation. This is an issue because in many case, when accessing the turbines, the maintenance technicians will shut down the communication to prevent remote restart of the turbine, and this loss of communication will also trigger wrong availability calculation.
    We expect time-based availability to be based on the period duration, not the 10-min data being there or not, and during data losses, the turbine should be considered available.…

    9 votes

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  10. Counter of status code per WTG

    It will be quite interesting to see how often a certain alarm code occurs in a wind turbine.
    Currently there is no counter in the status log or Data studio in order to generate an overview of number of occurances for a particular status code.

    9 votes

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  11. Add status filters To Dirty Dozen

    Please can you add status code filters to the dirty dozen. Currently if i look at the top 5 stops on some sites it includes manual stops or / pauses over RCS (Vestas machines) I would like the option to exclude these, so we are able to focus on looking at the most common faults.

    9 votes

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  12. Link Site Access to Device Access

    At the end of the day when booking multiple teams off the same site - clicking 'Log Off' on the site access should automatically log off and transfer back control of all active Device Accesses. Otherwise you have to log each device access off first and then the site access.

    9 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  13. Device Access - Log Multiple Device Access at Once

    Add 'Save and Log Device Access' option to all Device Accesses. When logging a Site Access - there is an option at the bottom to 'Save and Log Device Access'. This is very convenient - however if you have multiple teams booking onto different devices at once - there is no 'Save and Log Device Access' in the subsequent 'Device Access' window that appears. Instead you have to 'View' the site access and log the second device access that way which is just wasted additional clicks.

    9 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  14. Personnel: Upload All Certificates

    Ability to upload all Health & Safety Certs to individual personal with expiry dates as is already the case with inductions.

    9 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  15. Status codes Export grouped/ungrouped

    We would like to have the option (via a checkbox) to include the sub statuses of a group while doing an export. The default option would be as it is at the moment, and then there would be a check box, to get all sub statuses if needed.

    8 votes

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    0 comments  ·  Statuses  ·  Admin →
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  16. Implement dark mode for Greenbyte dashboards

    Dark mode setting for greenbyte dashboards would be helpful for those that spend particularly long time periods using greenbyte systems.

    Tried using extension however this corrupts certain features so is not a relevant solution.

    Dark mode will also reduce eyestrain and related vision issues from prolonged computer use.

    8 votes

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  17. Customization of Plan / Personnel Qualifications

    Hi Greenbyte team,

    Is that possible to make customizable the Plan/Personnel Qualifications?

    Actually there's much more than AT, CT qualification needed to specify the technicians' qualification for WTSR.

    Thank you very much for your support

    8 votes

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    2 comments  ·  Plan  ·  Admin →
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  18. active status event widget should have editable comments

    In the active status event widget on monitor -> portfolio or monitor -> windfarm, you can easily acknowledge an event by pressing the button. But you cannot double click on a comment section to fill in a comment.

    This feature is available in the statuslog, but would be very handy to have in the Active status event widget also.

    8 votes

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  19. Add turbine reference anemometer for Lost Production Calculation during communication issue

    On windfarms of only two turbines, it is impossible to calculate Lost Production to Downtime in some cases.
    For example, during a communication issue on one turbine, the other turbine works as reference turbine but the calculation is not performed in presence of any curtailment of the reference turbine.
    Add a reference anemometer would allow the possibility to use either Learned or Default PC on the turbine which have no communication, using wind speed signal of the reference turbine.

    8 votes

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  20. Degraded operation formula for contractual time based availability

    When an turbine implies degraded operation instead of complete shutdown (not full power when it can) the degraded operation factor shall be classified as degraded downtime for the relevant degraded Wind turbine and in accordance with the availability formula.

    Example: Turbine A is operating with cooling issues, therefore the turbine can operate but not on full power, meaning it is curtailed out of safety. In normal operation the turbine is able to produce 4Mw, due to the temperature issue it can now only produce 2Mw. This means that for the time of degraded operation, the turbine availability is 50% instead…

    8 votes

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