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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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109 results found

  1. Have more than one availability Contract Per Wind Farm

    I would like the option to have more than one availability contract per wind farm running at the same time. This way I could use Breeze to calculate contractual availability along with our own internal availability reporting.

    47 votes

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    3 comments  ·  Availability contracts  ·  Admin →

  2. Alerts for Repeated Status Codes

    At present you can only configure an alert to be created when a SPECIFIC status code repeats a set amount of times. Instead you should be able to configure an alert that is created when ANY status code repeats a set amount of times. This is because you do not necessarily know which specific status code will become a repetative nuisance.
    I primarily have in mind stop codes that occur for very brief periods and can be missed in our general notification scheme. However this could also apply to warnings (e.g. if a gearbox oil filter full warning occurs multiple…

    45 votes

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    1 comment  ·  Alerts  ·  Admin →

  3. Allow each user to choose the time reference (UTC) he wants to see

    It would be good for each user to be able to select the time zone (UTC) in which he/she wants to see the data displayed (in particular for PV plants)

    42 votes

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    10 comments  ·  Users  ·  Admin →

  4. Calculate power curves including air density correction

    We would like to see a calculation of power curves including air density correction - based on measured air temperature for example.

    40 votes

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    3 comments  ·  Calculations and metrics  ·  Admin →

  5. Data Studio / Reporting Graphs - Change Axis and Colours

    Add the ability to change colours and axis on graphs in data studio and in reports.

    30 votes

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    Delivered  ·  0 comments  ·  Data studio  ·  Admin →

  6. Options for Mass Edit in Status Log and Status Categorisation

    The Mass Edit function on the Status Log and Status Categorisation page is quite limited. I would like to see the below mass edit functions to be built as well. Otherwise you must go one by one to do any of these tasks.

    Below is a list of all requests for Mass Edit options:

    Delete
    Link Task
    Set end time
    Compensate
    Split Statuses

    26 votes

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    2 comments  ·  Statuses  ·  Admin →

  7. Reports: Add Power Curve Filters that are available in data studio to reports

    Add the power curve filters that are available in data studio to the reporting section of breeze

    25 votes

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    0 comments  ·  Reports  ·  Admin →

  8. API: Read task with the api

    Objective: Get information - create - upddate - delete tasks with the api.

    New path: task

    Funktions in the query:

    get Informations from task - personal - log site access and so on
    Update tasks (title - time-span - personal - etc.)
    create new tasks
    Delete tasks

    24 votes

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    2 comments  ·  API  ·  Admin →
    Delivered  ·  Eliane responded

    Your Plan data is now accessible through the API, so you can use it for custom reporting in PowerBI, or whatever other tool you use. The following endpoints are now available:

    Get Tasks
    Get Task Comments
    Get Downtimes
    Get Site Accesses
    Get Device Accesses

    These endpoints are available in API version 2.2 BETA in the Developer Portal. While in BETA, they may be adjusted depending on user feedback.

  9. WTSR safety risk due to the fact that it is possible to log the same person on multiple site accesses at the same time.

    WTSR safety risk due to the fact that it is possible to log the same person on multiple site accesses at the same time. This can couse severe confusion and potentially cost lifes when accidents or emergencies happen on site and the location and workgroup relation is unclear.

    The system should restrict the possibility to do site access logs unique for a each person.

    23 votes

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    3 comments  ·  Plan  ·  Admin →

  10. Data Studio: Compare the Power Curves per Wind Sector

    We would like to be able to compare the power curves of a given wind turbine per wind sector - on the same graph.

    22 votes

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    0 comments  ·  Data studio  ·  Admin →

  11. Choose colors of graphs

    Some colors are very similar - we would like to be able to choose the color of each line of the diagrams - to better read them.

    22 votes

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    1 comment  ·  GUI  ·  Admin →
    Delivered  ·  Jemima Woolverton responded

    For most graph over time widgets this is now implemented. This idea was first created 3 years ago and we have had several improvements in this area since then.

    If there is a specific graph which you would like the ability to choose the colors for, please create an individual idea per graph and give information as to how this will improve your workflow. Thanks!

  12. Monitor Widget: latest ended status events

    New widget very similar to active status event widget in lay-out which shows the last ended status events (last 5/10/15/x events).

    So that you no longer have to go to the status log page and make a detailed selection - instead you can see what happened recently on the monitoring page directly.

    22 votes

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    1 comment  ·  Dashboards and widgets  ·  Admin →

  13. More direct access to editing comments in the Logbook (status categorization)

    In Status categorization, it would save us a lot of time if we could click directly on the Comment field to enter a Comment, instead of going through : click on the 3 dots, click on Edit, click on the Comment section, write comment, save.
    It is also easier to grasp everything at once, when several related events come one after the other.

    17 votes

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    1 comment  ·  Statuses  ·  Admin →

  14. Group Stop Codes by System/Subsystem

    Be able to group all Stop Codes related to pitch under a "Pitch" Category. The same for each system (gearbox - generator - blades - communications - pitch - yaw - control - hydraulics - etc). Provide Lost Production and Total Time stats per Category -

    17 votes

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    1 comment  ·  Statuses  ·  Admin →
    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  15. Include specific status code filtering in the data studio alongside other parameters

    I have a particular status code which we are seeing many occurences of stopping the turbines - I would like to see what the wind direction / nacelle position was at the time of these faults. It is not currently possible to filter for specific status codes in the data studio. At the moment I have to filter for this specific status code in the status log - Then use the times I see in the status log to filter in the data studio or export data and use external tools. I would like to use the data studio to…

    17 votes

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    1 comment  ·  Data studio  ·  Admin →

  16. New widgets to combine line and bar charts

    The reports get quite long. We have received wishes from our customers for more compact reports. Attached an example on how a widget could show Production vs Budget as columns with additional lines to visualize accumulated YTD Production and YTD Budget - all in the same graph. Similarly it would be great to be able to show a widget with Production as columns + displaying 2 different budgets with 2 different colored lines.

    16 votes

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    2 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Jemima Woolverton responded

    Some of our widgets now combine line and bar charts – e.g. 24hr overview, Production Distribution.

    Since this request was from 3 years ago and is partially delivered, we are going to close it. However if there is an additional widget which you would like this functionality for, please open a new idea for the specific widget and explain the use case. Thanks!

  17. Editing excluded or included status codes in the dashboard widgets

    It would be of great value to be able to edit the statuses from the widget options "exclude" and "include" not only once. As we are filtering out status codes into different widgets, and this is a running process, it would be helpful to be able to edit these entries one by one. Until now for each status change, we need to start again from scratch. This is very time time confusing and it is not possible to double check the selected entries once saved, as they are not visibly connected to their status set.

    15 votes

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    2 comments  ·  Dashboards and widgets  ·  Admin →

  18. Make custom dashboards shareable via an URL

    Similar as the data-studio - it would be nice to have your custom dashboard accessible directly via an URL. In that way you can 'share' the dashboard via email etc.

    15 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Eliane responded

    Great news! This is now available. Use the link icon at the top right of your dashboard to get the URL.

  19. subcategory wind farms ie Batches of a wind farm in Breeze

    For a big wind farm we would like to be able to pick sub-batches in Breeze. So in Data Studio or when building widgets in the asset picker (also in side bar) it would be possible to look at a whole wind farm but also batches of a wind farm. Example: Wind Farm Bertil > Bertil Batch 1 > 30 turbines > Bertil Batch 2 > 30 turbines > Bertil Batch 3 > 30 turbines > Bertil Batch 4 > 30 turbines

    15 votes

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    1 comment  ·  Asset administration  ·  Admin →
    Delivered  ·  Erika Brandes responded

    Good news! It is now possible to set up a more customized asset tree structure for your portfolio that enables this type of selection. Please contact your CSM for more information on how to set this up.

  20. HSE API

    I'm looking for the functionality to use an API to pull HSE data for the purposes of resolution monitoring and management.

    14 votes

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    0 comments  ·  API  ·  Admin →
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