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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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16 results found

  1. Editing excluded or included status codes in the dashboard widgets

    It would be of great value to be able to edit the statuses from the widget options "exclude" and "include" not only once. As we are filtering out status codes into different widgets, and this is a running process, it would be helpful to be able to edit these entries one by one. Until now for each status change, we need to start again from scratch. This is very time time confusing and it is not possible to double check the selected entries once saved, as they are not visibly connected to their status set.

    15 votes

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    2 comments  ·  Dashboards and widgets  ·  Admin →

  2. Heatmap for strings

    I would like to plot a heatmap for strings (current, for example).

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  3. Changing the order of dashboards in the dropdown menu

    In the dropdown menu the dashboards show in a fixed order. It would be nice if we can change the order, or if the order is automatic alphabetic, so we can use numbers to make the order.

    4 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  4. Allow "waterfall" widget to show Budget > Energy Theoretical > Lost Production Downtime > Actual Energy

    Allow "waterfall" widget to show Budget > Energy Theoretical > Lost Production Downtime > Actual Energy

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  5. Filter - Extend filter in Monitoring and Analyze

    Give the ability to filter not only on site but also on following items :

    • Turbine model
    • Region / country
    • ....
    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  6. change the default year for the dropdown menu

    When defining a custom interval on a dashboard or widget, the dropdown menu from Year defaults to the beginning (1995-2006). I'm willing to bet that very few customers have operational assets from this time. Can we default to the current year? Or the year of the windfarm's commissioning?

    4 votes

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    2 comments  ·  Dashboards and widgets  ·  Admin →

  7. Minimize / Maximize widget with double mouse click

    I would like to quickly minimize or maximize a widget on a dashboard by double clicking on the 3-bar-menu-botton.

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  8. Exclude Alerts in Monitoring Dashboards

    We have the following problem with Alerts: most of the Alerts we have shall not be monitored by our control room but only by the project managers / analysts. I.e. we would like to exclude certain alerts in the monitoring dashboard for the control room. Such an option does exist for the active status dashboard - but is missing for the alerts.

    2 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Eliane responded

    This feature is now available. We have improved the Alerts widget so that you can select which alerts you want to show.

  9. New widgets to combine line and bar charts

    The reports get quite long. We have received wishes from our customers for more compact reports. Attached an example on how a widget could show Production vs Budget as columns with additional lines to visualize accumulated YTD Production and YTD Budget - all in the same graph. Similarly it would be great to be able to show a widget with Production as columns + displaying 2 different budgets with 2 different colored lines.

    16 votes

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    2 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Jemima Woolverton responded

    Some of our widgets now combine line and bar charts – e.g. 24hr overview, Production Distribution.

    Since this request was from 3 years ago and is partially delivered, we are going to close it. However if there is an additional widget which you would like this functionality for, please open a new idea for the specific widget and explain the use case. Thanks!

  10. Last week - Last 7 days - Last 3 days options on Analyze Dashboards in Bright

    It has been requested by Cubico that they would like to have Last week - Last 7 days - Last 3 days options in the Analyze Dashboards. At the moment these options are available in the widget settings - so it is quite cumbersome to achieve a "Last 3 days" dashboard. If it is a low hanging fruit it would be nice to proceed with it.

    1 vote

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    0 comments  ·  Dashboards and widgets  ·  Admin →

  11. Standard daily alarm filter

    We prefer to look at Active alarms in the last 24-hours. Rather than having to create a filter - make this a standard filter selection. Using the date selection requires a daily setting and the date selection system performance is slow. We have a lot of alarms that come and go so seeing just the latest active ones is more valuable than sorting multiple entries for the same alarm or filtering every day.

    0 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Erika Brandes responded

    This is now possible! You can now select the time span you want to monitor in the widget settings.

  12. Make it possible to filter on priority in the Task Table Widget

    Add setting to Task Table Widget to be able to filter on priority

    0 votes

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    Delivered  ·  0 comments  ·  Dashboards and widgets  ·  Admin →

  13. Alarm Widget: Be able to select columns (similar to task+status widgets)

    let the user decide which columns to show in the Alarm widget - similar to the task and status widgets

    5 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  14. Monitor Widget: latest ended status events

    New widget very similar to active status event widget in lay-out which shows the last ended status events (last 5/10/15/x events).

    So that you no longer have to go to the status log page and make a detailed selection - instead you can see what happened recently on the monitoring page directly.

    22 votes

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    1 comment  ·  Dashboards and widgets  ·  Admin →

  15. Make custom dashboards shareable via an URL

    Similar as the data-studio - it would be nice to have your custom dashboard accessible directly via an URL. In that way you can 'share' the dashboard via email etc.

    15 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Eliane responded

    Great news! This is now available. Use the link icon at the top right of your dashboard to get the URL.

  16. Make Data Studio Option available from the Monitor Dashboard Widgets

    Make Data Studio Option available from the Monitor Dashboard Widgets. It is already available from the Analyze Dashboard widgets.

    9 votes

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    0 comments  ·  Dashboards and widgets  ·  Admin →
    Delivered  ·  Eliane responded

    Great news! This will be available in Greenbyte in this week’s release!

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