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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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9 results found

  1. Add X-Y graphs in data studio

    Please add the option to choose two variables and display them against each other. Currently only time is default selected as X variable.

    2 votes

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  2. Additional aggregate types

    In data studio different aggregates can be selected: Device, Site, Portfolio.

    It would be helpful to include additional aggregate types similar to the device selector namely: All turbines, all substations, all met mast.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  3. Show name of favourite used in Data Studio

    Being able to save Favourites in Data studio is great, but when I have chosen one I would like to see the title of it visible at the top of my graphs.
    Would make it easier to navigate, especially since I would need to save a lot of Favourites and go through them regularly. If I can see the name of what Favourite I am using it will make workflow more effective.

    1 vote

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    1 comment  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Power curve analyzer: toggle the "learned" monthly curve off/on from the options

    In the Power curve analyzer -widget in the Data Studio, add possibility to toggle from the options the "learned" monthly power curve off/on from the graph. Now it automatically plots two graphs per turbine: "best fit" and "learned" monthly.

    2 votes

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    1 comment  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Staus overview and average over time together

    I check very often a couple of variables (e.g. wind and temperature) together with the status overview, but the time scale does not match completely at two graphics.

    Also, if I use the zoom option in one graphic, the status graphic is not modified accordingly, therefore is hard to check on status and variables at the same time.

    It will be great if both graphics are linked by the time-line.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Bright - Clear sky

    Be able to compare (upload/calculate) the clear sky irradiance to compare with the sensors...

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Scale on Graphs

    Can there be an option to fit all graphs to the same scale on the Y-axis?

    In Data Studio - when you split the graph per aggregate (so each graph is showing the same feeds) the scales are often different - making it difficult to compare. Could you install a toggle (in Settings perhaps) that forces the Y-axis scale to be the same for all graphs?

    3 votes

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Data Studio - Sortable table or Mouse over identification

    Trying to identify solar devices in a large array using device data. Would be very helpful if either the graphs would allow for mouse over identification or a toggle button was implemented to switch between a graph and a table.

    1 vote

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Data Studio: Set the Rotation of the Timestamp in the graph

    When you have a graph with a lot of timestamps it is hard to see which date it is. So it would be nice to rotate the timestamps (45° or 90°) to get a better overview.

    3 votes

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    0 comments  ·  Data studio  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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