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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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7 results found

  1. Mass edit acknowledge statusses

    It would be great to acknowledge status codes in the status log or categorisation tab using the the mass edit tool

    8 votes

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    0 comments  ·  Statuses  ·  Admin →

  2. Create a search option for the comments in the status log or status categorization.

    There is a possibility to add a comment to a status event.

    e.g. Status event for unscheduled maintenance might have a comment: "Changing the main gear".

    Over a longer period it would be nice to see how ofter a main gear was exchanged. Filtering on text "Main gear" would give all comments with "main gear".

    9 votes

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    1 comment  ·  Statuses  ·  Admin →

  3. More direct access to editing comments in the Logbook (status categorization)

    In Status categorization, it would save us a lot of time if we could click directly on the Comment field to enter a Comment, instead of going through : click on the 3 dots, click on Edit, click on the Comment section, write comment, save.
    It is also easier to grasp everything at once, when several related events come one after the other.

    17 votes

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    1 comment  ·  Statuses  ·  Admin →

  4. Options for Mass Edit in Status Log and Status Categorisation

    The Mass Edit function on the Status Log and Status Categorisation page is quite limited. I would like to see the below mass edit functions to be built as well. Otherwise you must go one by one to do any of these tasks.

    Below is a list of all requests for Mass Edit options:

    Delete
    Link Task
    Set end time
    Compensate
    Split Statuses

    26 votes

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    2 comments  ·  Statuses  ·  Admin →

  5. Task indicator in Status Log

    Add column to status log page to show if a task is linked to the event (similar to active status event widget)

    13 votes

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    2 comments  ·  Statuses  ·  Admin →

  6. Group Stop Codes by System/Subsystem

    Be able to group all Stop Codes related to pitch under a "Pitch" Category. The same for each system (gearbox - generator - blades - communications - pitch - yaw - control - hydraulics - etc). Provide Lost Production and Total Time stats per Category -

    17 votes

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    1 comment  ·  Statuses  ·  Admin →
    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

  7. Status Categorization: Filter out specific Status Codes

    Be able to filter out specific codes from the Status Categorization tool. i.e. on my site we see hundreds of Stops due to curtailment. I'd like to filter them out and see what actual problems are.

    12 votes

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    0 comments  ·  Statuses  ·  Admin →
    Delivered  ·  Eliane responded

    This is now possible in Greenbyte Energy Cloud.

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