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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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14 results found

  1. Make component categorizations available in API status endpoint

    2 votes

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    0 comments  ·  API  ·  Admin →

  2. HSE API

    I'm looking for the functionality to use an API to pull HSE data for the purposes of resolution monitoring and management.

    14 votes

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    0 comments  ·  API  ·  Admin →

  3. Notification when new devices are added for API-using partners

    A simple notification to partner companies that devices have been changed or added. A change log to allow third party users of API or other to reconfigure their systems and add new devices to API. Alternatively there would be an option to include ALL devices in the API with new sites and devices added automatically.

    3 votes

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    0 comments  ·  API  ·  Admin →

  4. Site Access API - Personnel Start/End Times

    We would like to get the individual personnel start and end times from the site access API.

    8 votes

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    0 comments  ·  API  ·  Admin →

  5. Task and Device Access API

    Objective 1: Get task comments and Device Accesses for more than one taskId or SiteAccessId at a time in a similar way to the site access/ tasks API.

    Objective 2: Get device access comments.

    11 votes

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    0 comments  ·  API  ·  Admin →

  6. Make Predict alerts available via API

    I would like for Predict alerts to be made available via API.

    4 votes

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    0 comments  ·  API  ·  Admin →

  7. Enable access of historical high resolution data from the API.

    Currently the endpoint realtime.json provides access to the last recorded data points. however, in order to make use of high resolution data externally this endpoint need to be frequently polled.

    It would be a great addition to extend the data.json endpoint with the option to retrieve an invterval of recorded high resolution data in order to remove the need for frequent polling of the realtime.json endpoint.

    11 votes

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    2 comments  ·  API  ·  Admin →

  8. Make Hours & Lost Production Per Category available via API call

    Make it possible to get the Hours and Lost Production Per Category for a given time period via an API call.

    This information is currently available in the data studio but not via Data Export or API. It would be very useful to be able to have an API call that displays this information with the hours and lost production for the timeframe specified of each contract category, ideally broken down by month/year.

    At present this is only possible by downloading the status logs which when looking at a prolonged date range or large dataset becomes a very long and…

    11 votes

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    1 comment  ·  API  ·  Admin →
    Delivered  ·  Eliane responded

    Great news! This is available in Greenbyte.

    Check developer.greenbyte.com for more information about this endpoint.

  9. API: GET Metadata of the Windfarm level

    There is the API CAll for Metadata for all devices: https://demo.greenbyte.cloud/api/2.0/devices.json

    But with this call you can't get the metadata of a wind farm object.
    Would be nice if there will be a new deviceTypeId for the wind farm.

    4 votes

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    0 comments  ·  API  ·  Admin →

  10. calculated variables available in the UI

    Hi, I understand that when there is a live data feed, in addition to mean values, Min Max and standard deviations are calculated. We would like these to be available for viewing/download in the UI

    2 votes

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    0 comments  ·  API  ·  Admin →

  11. Status Event and Active Status Event; include acknowledge status

    For both the Active Status Events and Status Events API Call include in the response if the status event is acknowledged or not

    1 vote

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    0 comments  ·  API  ·  Admin →

  12. API status call to include active statuses within set timeframe

    Change the way status log API calls are run to include statuses that have a start date before the given timestamp - that are either active or have ended within the given timeframe. When using an API call for statuses within a set timeframe - any active statuses that occur before the start date of the call are not included. Likewise any status that occurs before the start date and ends within the set timeframe are not included either. For Example - If I run the API call for the month of November to date (01/11/2018 – 21/11/2018) I would…

    0 votes

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    Delivered  ·  0 comments  ·  API  ·  Admin →

  13. API: Limit data tags and devices with API key

    It would be preferable that with the API key you not only limit the devices that are visible but also the tags.

    9 votes

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    4 comments  ·  API  ·  Admin →

  14. API: Read task with the api

    Objective: Get information - create - upddate - delete tasks with the api.

    New path: task

    Funktions in the query:

    get Informations from task - personal - log site access and so on
    Update tasks (title - time-span - personal - etc.)
    create new tasks
    Delete tasks

    24 votes

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    2 comments  ·  API  ·  Admin →
    Delivered  ·  Eliane responded

    Your Plan data is now accessible through the API, so you can use it for custom reporting in PowerBI, or whatever other tool you use. The following endpoints are now available:

    Get Tasks
    Get Task Comments
    Get Downtimes
    Get Site Accesses
    Get Device Accesses

    These endpoints are available in API version 2.2 BETA in the Developer Portal. While in BETA, they may be adjusted depending on user feedback.

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