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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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13 results found

  1. Time intervals

    When exporting data it would be very useful if there were a section that allowed the user to export by date and time rather than just by a start and end date. This is especially ideal for times when I pull large datasets where I only need a few hours of the day rather than the whole day and it causes my download file to be four times larger than it needed to be.

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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  2. Export weather forecast data

    Exporting weather forecast data has to be done in API which is a bit complicated.

    Weather forecast data should be able to download from "Export data" as well

    7 votes

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    0 comments  ·  Data export  ·  Admin →
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  3. Export Data - Time Intervals selection

    It would help a lot if Greenbyte can add "Yesterday" as an option so that creating a daily report for us doesn't need to select dates everytime.

    4 votes

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    0 comments  ·  Data export  ·  Admin →
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  4. Export status file by specific status / warning

    We would like to export the status file by only a certain type of status (Stops, warnings ) such as blade bending warning or manual stop event.
    same as you can sort events in the statuslog.

    10 votes

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    2 comments  ·  Data export  ·  Admin →
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  5. Set up rules for automatic data export and forwarding by mail

    Use case: I have to send twice a week 3-4 days of operational data of a certain set of WTGs to the client. Would be amazing to be able to implement a rule that runs the job in the background: data is downloaded and forwarded to an email address automatically.

    8 votes

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    0 comments  ·  Data export  ·  Admin →
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  6. Improve possibilities for signal data in status export

    Recently, the possibility to add a singal data to the status export was released.
    A possible way to improve this could the following: not only having the averaged value for the whole status period, but also the possibility to have the measurement of the desired variable at the beginning and end of a stop. This can be quite useful too at some cases:
    -like ambient temperature for start-stop of icing stops,
    -wind speed and ambient temperature for bat protections stop or even
    -light intensity when shadow flicker starts/stop.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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  7. Export Irradiance raw data via CSV

    I need to export data to do additional reporting or any other thing. The nighttime filter option is great for KPIs, but when data needs to be exported, there is no option to export the "raw" data as it is possible to visualize in Data Studio (as per attachment). This creates an issue when using the data assuming (e.g.) that a day has 24 hours.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  8. Data export - Custom intervals

    I have an idea that requesting "Last Month" of data should NOT be a custom interval. It should be a choice in the drop-down menu.

    6 votes

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  9. Export Data - Export energy budgets other than the "default" one

    In Export Data, I can select the Default Budget signal. However, other budgets that I have created in the platform are not available in that section. It would be good to have them like any other signal.

    1 vote

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    0 comments  ·  Data export  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  10. Export data: add the option to edit existing exports

    Right now if a wrong setting is made in the export, the export must be done all over again. Adding an "edit"-Button to exports would solve this. It would also be helpful for recurring exports when the old export could be edited instead of using the template function.

    5 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Admin →
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  11. Export User Defined Alerts

    We do want to track how frequent specific alarms ( especially user defined ones) are repeating.

    5 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Admin →
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  12. Export Data: Export calculated Power Curves

    We would like to export the Power Curves calculated by Breeze under an excel or csv format - with one point per 0.5 m/s for example.

    15 votes

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    Accepting Votes  ·  0 comments  ·  Data export  ·  Admin →
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  13. Export analyses from Data Studio and data export tool as pdf and powerpoints

    Export information analysed on Data Studio and templates in export tool as pdf and powerpoints to save client time

    14 votes

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    Accepting Votes  ·  1 comment  ·  Data export  ·  Admin →
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