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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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8 results found

  1. Option to change delimiter in CSV export data

    The export data option with .CSV files has only the option to use comma (,) as a delimiter. Biut in a lot of countries, the semi colom (;) is the normal delimiter. It takes now a manual action every time we export data. Could you add a feature where you can choose which delimiter to use?

    6 votes

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    0 comments  ·  Data export  ·  Admin →

  2. Export status file by stops only

    We would like to export the status file by only a certain type of status such as stops. Currently we can export the status file only but it includes all status types.

    7 votes

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    0 comments  ·  Data export  ·  Admin →

  3. Export Data - Include "empty" time stamps for data that were not recorded

    If we have a data gap for certain data that we would like to export via Export Data, those time stamps are not shown in the file. The idea would be that those time stamps are shown in the CSV file with empty or NaN values by default.

    4 votes

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    Delivered  ·  1 comment  ·  Data export  ·  Admin →

  4. Export Statuslog only

    Make it easy in the "Monitor, Statuslog" view to export the presented logs from your selection.

    Today you can only export the status log if you also export data signals from the "Share, Export Data". And then you get the full log from the selected time frame.

    13 votes

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    Delivered  ·  4 comments  ·  Data export  ·  Admin →

  5. Include option to add data signals to status logs

    It would be extremely useful if you could download the status logs for a site but also include certain data signals in the log.

    For example it would be extremely useful to be able to see windspeeds, bearing temperature etc at the time of specific stops.

    14 votes

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    3 comments  ·  Data export  ·  Admin →

  6. Include lost production for all status codes in export data status file

    At present the status file when exporting data only gives the lost production for stops relating to unscheduled works. It would be useful to be able to see the lost production calculated for all stops regardless of the contract category.

    7 votes

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    0 comments  ·  Data export  ·  Admin →

  7. Include Option for aggregation to park level in data Export

    Data Export is only available on turbine level - not on site or portfolio level. It would be very helpful to have aggragated data in Excel Data Export.

    5 votes

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    0 comments  ·  Data export  ·  Admin →

  8. Exports Data: Add a "Duration" column

    Add a "Duration" column in the Export Data file. This column should calculate and display the time interval (in hours) between Timestamp end and Timestamp start.

    3 votes

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    0 comments  ·  Data export  ·  Admin →
    Delivered  ·  Eliane responded

    This is now available in Greenbyte Energy Cloud.

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