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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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7 results found

  1. We would like to have an easy way to download data that can be manipulated in a different sowtware (e.g. Excel).

    At this time the data export option is not much flexible, and the data exported have a format that can't be easily manipulated, probably due to the configuration of decimal point (GB uses dot (.) but in some countries is used the comma (,) This could sounds trivial, but there is a big problem at the time of manage data from different sources. Could be possible to implement a tool that allows the direct download of the data from a widget for example?

    1 vote

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    0 comments  ·  Data export  ·  Admin →

  2. Edit Data Exports

    Incorporate the ability to edit existing data exports. Sometimes an option is set by mistake. Instead of creating a new data export from scratch it would be beneficial to open a previous export to make the minor change.

    1 vote

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    0 comments  ·  Data export  ·  Admin →

  3. Export data : add a signal for the power curve used

    When I do an export of data for devices that use more than 1 power curve (because some conditional PC have been defined), I would like to be able to select a signal "Power curve used" in order to see in the Excel file a column that would be filled with the name of the power curve used on each time step (for example : Full Power, Noise mode 1, Mode 2, etc).

    2 votes

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    0 comments  ·  Data export  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. Export Contract Category

    I propose that it be possible to export the contract categories in the "Signals" dropbox in the Data Export.
    This data is available in the "Lost Production per Category" widget. However, it would be beneficial to be able to export this data for further analysis.

    2 votes

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    1 comment  ·  Data export  ·  Admin →

  5. Improve the export capabilities

    Data export has many flaws :
    - need to export at least one signal to export the status log (?!)
    - losses are not associated with the stop status (at the end we are lossing kWh, not time - so it is essential to have this information in the export),
    - one csv file per unit -> time consuming when you need to work over several units/your entire portfolio and therefore need to copy-past each csv files in one single Excel file.
    - no , or ; option. In many countries, the coma is a decimal separator and recognize as…

    1 vote

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    0 comments  ·  Data export  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Aggregate data by month / Week / day / year

    The aggregate per site or portfolio is great, but it will be also interesting to have the chance to aggregate the data by time intervals: by month, or week or year.

    Use case: I need to create a monthly database for certain Winfdarms-> export, aggregate by site and by month ---> i get a file for every site for every month.

    3 votes

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    0 comments  ·  Data export  ·  Admin →

  7. Export Data: Device Access - Site access and Task Records to Excel

    Add the ability to be able to export a list of site access - device access - and task records to excel.

    25 votes

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    0 comments  ·  Data export  ·  Admin →
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