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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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6 results found

  1. Plain text notifications for Alerts

    For Stops Greenbyte can email notifications in plain text format that are easily processible for other systems (unlike the HTML type messages with nice layout). I would like this to be extended to Alerts, shouldn't be a large job I guess??

    4 votes

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    1 comment  ·  Alerts  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  2. Connecting alerts to tasks (acknowledging and commenting)

    For monitoring purposes it would be of great benefit to be able to ackonowledge and connect alerts with corresponding tasks. Alerts can come and disappear with a different scheme than statuses if the conditions are met. This would make it possible to have task comments appear at the status codes and the corresponding alerts at the same time. This would increase the overview about situations we want to be aware of.

    18 votes

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    2 comments  ·  Alerts  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  3. Make it possible to view Alerts in Data Studio

    Users will often have to go into data studio to investigate the underlying signals behind an alert. However, it is not possible to see Alerts on the status overview the same way you can see stops, warnings, communications outages, or curtailment. This would make it much easier to analyze the Alert.

    12 votes

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    Accepting Votes  ·  0 comments  ·  Alerts  ·  Admin →
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  4. Alert schemes to include Days of the Week scheduling

    Alert Schemes to include Days of the Week.
    Noise Curtailment schedule need to also respect working hours. I.e the Turbines need to be curtailed Monday-Friday evening, Saturday Afternoon and Sunday full day.
    This is Especially important for UK wind farms that have to protect "Amenity". (a special kind of noise curtailment for sensitive sites near neighborhoods in rural areas) Where infringement of "Amenity" must be reported on and followed up.

    12 votes

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    Accepting Votes  ·  2 comments  ·  Alerts  ·  Admin →
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  5. Use metadata for alert conditions

    I would like to use a metadata field (site and device) as an alert condition. In this case the capacity meta data field.

    Anyone who has more user cases where a similar scenario applies - please add your comments!

    At present, alerts can only be configured based on absolute values (e.g. MW) and not relative values (%). This means for every new site added certain alerts (e.g. grid curtailment) need to be duplicated and adjusted for the site specific absolute values. It would be easier if alert rules could be defined based on relative values and made applicable to all…

    5 votes

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    1 comment  ·  Alerts  ·  Admin →
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    Accepting Votes  ·  Eliane responded

    Thanks for your feedback, this is a great request. It’s open for voting from other users.

  6. Alerts: Allow users to manually end and/or delete alerts

    We often have the case that alerts are not closed properly or are just generated for testing so manual editing is needed which only GB support can do at the moment. As alerts are user generated (by certain rules), it should be possible to edit and delete them.

    12 votes

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    Accepting Votes  ·  0 comments  ·  Alerts  ·  Admin →
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