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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



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15 results found

  1. Functional Map in Mobile App

    Include useful production data in the Map, or tie the Monitor Site tab to the map. It can be very useful when in the field to have a map view to monitor the park. For example: Tie the turbine status to the color of the dot for each turbine, so red for stop, yellow for warning, green for all good, then when you click on the turbine have it take you to the Monitor Turbine page for that Turbine.

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →

  2. Change the order in which items are displayed in mobile app push notifications.

    The current order of display is:

    site name / turbine number / long full date / time of occurrence / stop status

    Please add a functionality that allow to change the push notification template to be able to define a different order of individual components.

    e.g.:

    site name / turbine number / status regarding the stop / full date / time of occurrence /

    The above functionality will allow to adjust the order of displayed information depending, for example, on the phone screen size.

    In the screenshot attached I show that on my phone I can not see the reason…

    2 votes

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    0 comments  ·  Mobile app  ·  Admin →

  3. The formatting of the power graphs in the app and on the website are differtent

    In the mobile version the dashed line is the potential power while in the desktop version the dashed line is the actual power. Pretty confusing, could you make the formatting identical?
    Cheers,
    Yannick

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  4. One app instead of two please

    I'd like to have one unified Greenbyte App instead of having to have 1 for Bright and 1 for Breeze please.

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Access to WTG Dashboards through push notifications

    When receiving a WTG stop notification and pressing it, GEC redirects automatically to the Monitor/Portfolio screen, making it nearly impossible to rapidly check the turbine status and its latest alarms if you have a big portfolio. The ideal thing would be that pressing that notification redirected the user to the Monitor/Wind Turbine screen to check the turbine status rapidly.

    3 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Activity Form on the mobile app for technicians , whereby the Preventative maintenance task

    The technician will use the mobile app to tick off tasks part of his schedule , the task is the time stamped and reminders set to inform the technician of the tasks to preform, the mobile app, should have a photo upload feature to prove the work has been done, upon submission the updated file is send to management. Management will also be able to track , on scheduled tasks per user for KPI purposes

    3 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Enable GPS location in the map function

    It would be very useful to see your own position via GPS on the Map function of the mobile app while on site.

    5 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  8. Push notificacion when turbine stops more than x hours

    Be able to set PUSH NOTIFICATIONS when a turbine is stopped for more than x minutes/hours (customizable).

    4 votes

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    1 comment  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  9. Add potential power also on site and turbine level

    Currentlu you can see the potential power compared to the actual power when open the app under monitoring. In the list below that on site level and turbine lvele this information is not shown anymore.

    I would be usefull to show this information in the list. even more inportant than the rotor speed.

    1 vote

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  10. Mobile app should use Budget Types as set in Administrate / Budgets

    Mobile app should use Budget Types as set in Administrate / Budgets. Currently using the Default budget type which we do not use anymore since the introduction of custom budget types!

    2 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  11. Mobile App: Monitor Portfolio view

    We would like to move the "Wind Farms" and "Sites" sections of Breeze and Bright Apps just after the "Real-Time Production" section - because it is the most important information we are looking for when we open the Apps - and it takes too much time to scroll down all the alarms - warnings and device list.

    4 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  12. Mobile App: Add a "Capacity" column

    The # column gives the number of turbines (Breeze) or inverters (Bright) but does not give the total installed capacity of the plant - so it is difficult to relate this number to the "power" figure displayed just after. It would be better to add a column displaying the capacity of the plant.

    2 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  13. Bright App - Add the Temperatures values in the "Sites" section

    Temperature is displayed in the "Wind Farms" section of Breeze App - but is not displayed in the "Sites" section of Bright App - while it is much more relevant for PV plants than for wind farms.

    0 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  14. Bright App - Monitor Portfolio View - Split Devices Section in two parts

    We suggest to make one section for the inverters and another section for the pyranometers - to avoid all the N/A values related to Solar Radiation for the inverters - and all the N/A values related to Power for the pyranometers.

    0 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  15. Mobile app: Possibility to log/unlog a site access using the app

    Most important for companies without 24h remote operation center - where the on-call service (stand-by service) does not always has access to a PC with browser.

    9 votes

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    0 comments  ·  Mobile app  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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