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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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7 results found

  1. Mass edit option for HSE items

    A mass edit or resolve option for HSE items - similar to the mass edit option available in status categorisations - would make editing a large number of items at once much easier!

    15 votes

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    0 comments  ·  Asset administration  ·  Admin →
    Archived  ·  AdminErika Tiefensee (Admin, Greenbyte) responded

    Thank you for this suggestion. Unfortunately there is no room in the roadmap to develop the solution you proposed. Thanks again for taking the time to write down your idea / vote on this idea. We do appreciate your feedback even though it did not result in a new feature in this particular case.

    Kind regards Greenbyte Team

  2. Check in, check out

    Would it be possible to link to a stop on a turbine if technicans are checking in to a turbine via SMS and describes what to do and vice versa when they are done? So it will be a description on the specific stop already.

    1 vote

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    0 comments  ·  Asset administration  ·  Admin →

  3. Portfolio overview / analysis function for all assets independent from techn. type

    Currently no portfolio overview / analysis function available for all assets independent from technology type.
    Current separation of tech. types not useful for a full-fledge portfolio view.

    1 vote

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    0 comments  ·  Asset administration  ·  Admin →

  4. component in status categorization

    There is a feature in status categorization where you can assign every turbine stop to a certain component. No additional analyses can be done on these components. It is also not possible to export this tag and perform analyses that way. would it be possible to export the component tag for every stop?

    3 votes

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    0 comments  ·  Asset administration  ·  Admin →
    Archived  ·  Jemima Woolverton responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  5. Visualisation

    Visualisation of real time power map all assets & currently stopped devices from the overview dashboard possible in Analyse – portofolio

    2 votes

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    0 comments  ·  Asset administration  ·  Admin →
    Archived  ·  Erika Brandes responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  6. Asset Management / Stock Control feature

    Similar to a SAP system, all your spares stock , is captured on the system, as soon as a maintenance activity takes place, the user / operator of the site can allocate a spare to the activity, once that is done the asset register is updated , and you will be able to flag low level stock , or stock that is below your required SLA agreement.

    1 vote

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    0 comments  ·  Asset administration  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up for this year that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

  7. Assigning HSE entires to Tasks

    Solving HSEs is really time consuming and sometimes hard to keep the track of open/closed items.
    We would like to be able assign the HSE entires to specific tasks as well; like assigning the status codes, and be able to solve/close the HSE when the associated task is resolved.

    2 votes

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    0 comments  ·  Asset administration  ·  Admin →
    Archived  ·  Eliane responded

    We have great new features lined up that we can’t wait to share with you. Unfortunately this request is not part of the roadmap.

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