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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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273 results found

  1. Have different colors automatically applied to temperatures-related graphs

    For graphs displaying temperature related values - set up an automatic range of colors from blue to red - depending on the temperatures variations (blue being the coolest and red the hottest)

    7 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  2. Data Studio: Export to Excel or CSV format

    Line- and Column diagrams are awesome but sometimes I want to import what I calculated into a csv (WT - TS - Signals) or copy it direkt from a table.

    WT = Wind Turbine TS = Timestamp

    18 votes

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    3 comments  ·  Data studio  ·  Admin →
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  3. Tasks: extended functionalities around tasks

    would be good to be able to copy/paste tasks

    would be good to be able to copy/paste rules

    would be good to be able to change task id

    would be good to be able to enter more than one mobile number (local SIM)

    would be good to be able to add skype id (replace fixed phone nb nobody use anymore)

    would be good to be able to add whatsapp/wechat/line/zalo id

    5 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  4. Filter Site Access Records

    Ability to filter the site access logs to sort by different headings for example by Site - Expected End or sites with open TOC.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  5. Email specified persons when site access records are created

    Could we please set up a notification to be able to email specified persons when site access records are created. ie one of our Asset managers would like to be emailed when a site access record is created for the wind farm he is responsible for.

    5 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  6. Data Studio - Convenient Time Interval Selector

    In the same way you can conveniently select 'Year' or 'Month' in the 'Analyse - Portfolio' section - you should be able to do the same in 'Data Studio'. Currently you can only select Last 7 Days - Last 30 Days - Last 12 months or Custom Interval.

    20 votes

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    Accepting Votes  ·  0 comments  ·  Data studio  ·  Admin →
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  7. Link Site Access to Device Access

    At the end of the day when booking multiple teams off the same site - clicking 'Log Off' on the site access should automatically log off and transfer back control of all active Device Accesses. Otherwise you have to log each device access off first and then the site access.

    9 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  8. Device Access - Log Multiple Device Access at Once

    Add 'Save and Log Device Access' option to all Device Accesses. When logging a Site Access - there is an option at the bottom to 'Save and Log Device Access'. This is very convenient - however if you have multiple teams booking onto different devices at once - there is no 'Save and Log Device Access' in the subsequent 'Device Access' window that appears. Instead you have to 'View' the site access and log the second device access that way which is just wasted additional clicks.

    9 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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  9. Device Access - Same technician on multiple devices

    At present you can book a single technician on multiple devices. WTSRs allow only one turbine to be under the control of one AT/team so that proper AWP/ROP procedures are followed. Breeze should not allow users to release multiple turbines under the control of one person.

    8 votes

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    Accepting Votes  ·  0 comments  ·  Plan  ·  Admin →
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  10. Personnel: Upload All Certificates

    Ability to upload all Health & Safety Certs to individual personal with expiry dates as is already the case with inductions.

    9 votes

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  11. Reports: Save As Template/Previous Version

    Add 'Save As' option box beside 'Download' - Edit' and 'Delete' which can save as 'Template' or 'Historical Report'. Currently saving a report as Template can only be down through Support - and there is no way to save historical versions or revisions of reports - They have to be overwritten. It would be beneficial if the 'Save As' function saved the generated PDFs in a separate 'Historical Reports' section.

    12 votes

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    Accepting Votes  ·  0 comments  ·  Reports  ·  Admin →
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  12. Data Studio: Compare different time intervals - i.e. years

    We would like to be able to set up a graph comparing devices or farms values over different years (annaul average values and same month values over different years) - both in data studio and "analyze" dashboard.

    30 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  13. Show devices in the map

    Show other devices (grid meters - pyranometers - met masts - …) in the map.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Map  ·  Admin →
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  14. API write endpoints for Metadata fields

    We would like to be able to use the API for writing values to metadata fields.

    21 votes

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    Accepting Votes  ·  1 comment  ·  API  ·  Admin →
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  15. Status Categorization: Assign task from drop down (same as category)

    Task asignment is somehow impractical. It would be very useful to be able to asign a Task from the Status Categorization window - same as for Contract Category.

    10 votes

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    Accepting Votes  ·  0 comments  ·  Statuses  ·  Admin →
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  16. Status Categorization miscelaneous filtering option

    Detailed description
    A few suggestions related to Status Categorization:

    1 - Be able to filter out Status Codes from being displayed. I may not want to see irrelevant status (untwisting) or too frequent status (curtailment) Same as filtering out status with time < xx 1 Add a Task combo to easily apply a Task to a Status Code (same as with Contract Category)

    2 - Bulk Assingment. Add a checkbox next to Status Code so you can select several Status and apply the same configuration at once (Contract Category - Comment)

    3 - When Expanding Status Codes - add a…

    5 votes

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    Accepting Votes  ·  1 comment  ·  Statuses  ·  Admin →
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  17. Use calculated variables in Data Studio

    Define calculated variables for analysis in the Data Studio - such as:

    "wind park average value" -
    "average of selected turbines". Note that the "wind park average" option is already available in the "alarms" section.

    17 votes

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    Accepting Votes  ·  0 comments  ·  Calculations and metrics  ·  Admin →
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  18. Data Studio: Additional features for Dirty Dozen

    When selecting dirty dozen in the data studio - the overview should be maximized so scrolling down is not needed. Secondly - a new feature would be benificial when the posibility is there to click on the error code or message description to zoom in on which turbines this event occured in the selected period.

    18 votes

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    Accepting Votes  ·  2 comments  ·  Dashboards and widgets  ·  Admin →
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  19. Analyze Dashboard: custom interval+zoomable graphs

    Make it possible to set and a custom interval in Analyse Dashboards - in order to review what happened during a specific interval. In addition to the above it would be very usefull if the same zoom functionalities could be used as in Datastudio to zoom into a certain period. This way the user does not have to open each graph seperately in datastudio to do the zoom actions but it can be done directly from the analyses dashboard.

    4 votes

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    Accepting Votes  ·  0 comments  ·  Dashboards and widgets  ·  Admin →
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  20. Export analyses from Data Studio and data export tool as pdf and powerpoints

    Export information analysed on Data Studio and templates in export tool as pdf and powerpoints to save client time

    14 votes

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    Accepting Votes  ·  1 comment  ·  Data export  ·  Admin →
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