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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.
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216 results found

  1. Enable mass deletion of incorrectly created curtailments

    Sometimes a lot of curtailment statuses are incorrectly created out of Greenbyte alerts. To delete them one by one is very tedious.
    Please add a delete button, under the mass edit menu in status log and status categorization.

    5 votes

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    0 comments  ·  Statuses  ·  Admin →
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  2. Find statuses with a comment, to identify major status events

    In order to quickly see major status events, we would in Status Log or Status Categorization like to filter out all events that have a comment.

    In Aug 22, a new feature was released to search within the comments. This is similar but not the same as finding all statuses with comments.

    3 votes

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  3. Categorization : mass edit -> make main event of their groups the corresponding status

    Each month I have to manually extend all repeating error code 23, and change the underlying substations to "main event of the group".

    Would be amazing, and smart, to have the "mass edit" function to promote all selected statuses of each group to "main event" of their corresponding group.

    Just like in the following example in the attachment.

    8 votes

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  4. Comparison of actual production data of different years with each other

    Hi all,
    I wonder if it would be possible to compare actual production data of different calendar years with each other within one widget or dashboard?
    I would like to show to the investors a relative comparison of the production years. This is possible in the Report section, but I would like to have it available in the Analyse section.

    5 votes

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  5. Improve how Offshore windfarms are shown in the Map

    When looking at an offshore windfarm, no background layer is visible. The grey background is unappealing. Also the zooming is not quite 'handy'. When zooming out, the granularity changes from individuals windturbines to wind farm level.
    Hence, two requests:
    1. Can the zoom (out) be such than an entire windfarm can be visualised in 1 screen?
    2. Can the back ground option of https://map.openseamap.org/ be incorporated? Note this options is also available in IconMaps, and we use it in PowerBI reports.

    3 votes

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    0 comments  ·  Map  ·  Admin →
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  6. Ability to export only overdue site access via the API

    We can export the site access via the API but it would be great if we could filter the overdue site access in the export.

    4 votes

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    0 comments  ·  API  ·  Admin →
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  7. Annotation of power curves in Report widgets

    Please set visual annotations and different colors for each power curves.

    Even I split the widget per turbine, current visual annotations seem like not enough for me.

    For example, I understood that a blue line on the widget is learned PC of selected time span, but the visual annotation is just saying the name of Site and we can't identify exactly what it means so I need to write an explanation about it manually in Reports.

    So, could you set visual annotations to show real names of selected power curves?

    2 votes

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  8. HSE ORs difficult to see during log site access

    Moving the HSE box to the top of the log site access popup to improve visibility of ORs.

    5 votes

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  9. Time intervals

    When exporting data it would be very useful if there were a section that allowed the user to export by date and time rather than just by a start and end date. This is especially ideal for times when I pull large datasets where I only need a few hours of the day rather than the whole day and it causes my download file to be four times larger than it needed to be.

    2 votes

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    0 comments  ·  Data export  ·  Admin →
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  10. Export weather forecast data

    Exporting weather forecast data has to be done in API which is a bit complicated.

    Weather forecast data should be able to download from "Export data" as well

    7 votes

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    0 comments  ·  Data export  ·  Admin →
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  11. Export Data - Time Intervals selection

    It would help a lot if Greenbyte can add "Yesterday" as an option so that creating a daily report for us doesn't need to select dates everytime.

    4 votes

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    0 comments  ·  Data export  ·  Admin →
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  12. Site/ Turbine Access - Operational Restriction (NO Access)

    Often, Operational Restrictions (ORs) are in place for sites and/ or turbines. Tehy have different severities. Sometimes, there is a complete "no access" due to safety risks in place. Unfortunately, currently such an "hard OR" cannot be visually distinguished from the other, "lighter" HSE or OR information during the log on procedure.

    Suggestion: Own (severe) category and calour (red) for ORs, which deny complete access to a site or turbine due to high safety risk. In addition,such ORs should always be on top of the HSE list during log on!

    13 votes

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  13. Improving the display on the portfolio dashboard map

    Currently the ring chart with the real time power is not clearly visible because it is superimposed on the map.

    2 votes

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  14. Put Alerts in report

    Alerts are really useful, but there is currently no way to display them in reports. It would be great to put an alert log widget in the reports (like the status log). This would make our reports more complete, and allow us to track alerts that would be recurring on certain devices.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. YTD Widget

    We have a situation where we track our KPIs using a custom dashboard and widget to display such figures as Production and Budget YTD.

    When an asset is taken over in the middle of a production year, and the data gets backfilled, the widget no longer accurately reflects the YTD production for the time the asset has been under our ownership.

    E g if we take over an asset in May, but data is available since January, the YTD widget currently displays the production for the asset from January.
    In the scenario above we would want the widget to only…

    2 votes

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  16. Export status file by specific status / warning

    We would like to export the status file by only a certain type of status (Stops, warnings ) such as blade bending warning or manual stop event.
    same as you can sort events in the statuslog.

    10 votes

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    2 comments  ·  Data export  ·  Admin →
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  17. Change overdue icon colour and make it flash so its not mistaken for an active stop fault

    Could you change the overdue icon colour to Yellow or Orange and make it flash if possible.
    Currently overdues are show in red and this can be mistaken as a stop fault when carrying out our duties.
    If this could be changed to a different colour and made to flash then it would make it easier to notice and less likely to be missed.
    Ive attached a screenshot of what an overdue red icon for reference.

    12 votes

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  18. Personnel Qualification

    Please could you add a, "Limited AT" category, as a few OEMs have these now. Especially Vestas.

    11 votes

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  19. Setting a default "Main status within the group" for specific status groups

    For some redundant groups of statuses like Bat Curtailment for instance, it would be a great gain of time to be able to set by default one of the status inside the group as the main status for every status group of the same kind.

    This would avoid the repetitive and manual act of setting the status that we want as "The main status event within the group".

    9 votes

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    0 comments  ·  Statuses  ·  Admin →
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  20. over due site/device access notification

    I think a feature that notifies us either audibly or via pop up box to site accesses that have gone overdue would be very useful so as to keep visitors as safe as possible while visiting our sites. it means we can then react quicker to over due situations and start the escalation process to reaching them to check on there welfare much quicker . Taking into account that a lot of the sites are in remote locations and so response times to possible accidents or injuries needs to be as quick as possible.

    6 votes

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    Accepting Votes  ·  1 comment  ·  Plan  ·  Admin →
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