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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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3 results found

  1. Filter/search alerts in the Administrate page

    The list of alerts that we have is already big and still growing. Visiting the Administrate Alerts page is becoming tricky. It would be great to have a search box or filter to make searches easier, such as on the Users page.

    5 votes

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    0 comments  ·  Alerts  ·  Admin →

  2. Alerts for Repeated Status Codes

    At present you can only configure an alert to be created when a SPECIFIC status code repeats a set amount of times. Instead you should be able to configure an alert that is created when ANY status code repeats a set amount of times. This is because you do not necessarily know which specific status code will become a repetative nuisance.
    I primarily have in mind stop codes that occur for very brief periods and can be missed in our general notification scheme. However this could also apply to warnings (e.g. if a gearbox oil filter full warning occurs multiple…

    45 votes

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    1 comment  ·  Alerts  ·  Admin →

  3. Alarms: Copy/ Duplication function

    It would be useful to be able to duplicate or copy alarm rules.

    Use Case: I just built an alarm that selects only solar device meters - it took me 35 minutes to go through each site ( I used the search tool) to select only the meter devices - I was able to add one condition - because - they are linked by an “AND” - I need to go back and in order to make another alarm will have to manually select all meters again - taking an additional 35 minutes to select all of the meters will…

    7 votes

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    1 comment  ·  Alerts  ·  Admin →
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