o Service hours/allowed scheduled maintenance cannot be count into the contractual availability.
Each contract is different and a common detail in a service contract like a maximum allowed number of maintenance hours (not taken into account for the unavailability) is not possible in Greenbyte.
Therefore the numbers in the greenbyte report must be recalculated by the number of scheduled maintenance in order to calculate the contractual availability.
2
votes
Eric van Middendorp
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Thanks for your feedback, this is a great request. It’s open for voting from other users.