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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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4 results found

  1. OPC UA keeps holding data with communicatoin loss

    Dear,

    We noticed that due to the switch from OPC DA to OPC UA for Vestas turbines, the latest data is been visualized when there is no communication.
    This is most likely because of the OPC UA interface that doesn't change its data.
    Because of this we can't see if there is a communication loss with a turbine.
    To tackle this there should be a timeout implemented when there is no change in the data on the OPC UA interface of that turbine for more than 30 minutes the turbine should be indicated as offline.

    kr,
    Hans

    1 vote

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    0 comments  ·  Data communication  ·  Admin →
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  2. frozen data (turbines seems producing)

    We have had the issue that data in greenbyte is frozen and therefore it looks good as there is production. it turned out that there was no connection anymore and it was showing the latest output. When the wind was dropping it was obvous that these turbines could not produce that much, some of them turned out to be even stopped.

    idea: Let Greenbyte check every 10min if the wind/KW output changes, it is highly unlikely that these two factors are stable. if stable it means there is a data issue, a notification for that would indicate this tpe of…

    3 votes

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    2 comments  ·  Data communication  ·  Admin →
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  3. Automatically switch from OPC into ODBC during no communication with OPC

    At this point the latest status will remain visible in the moitoring screens as soon as OPC communication is lost. But when an ODBC connection exist as a back-up the data is still available (not live but near real in 10 min - interval). It is required that as soon as there will be a communication loss at OPC for more than a certain time frame (30 min.) automatically the ODBC takes over and displays the latest 10 minute values in the monitoring screens. It also will be important to know which data is displayed real or near real data…

    31 votes

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    Accepting Votes  ·  0 comments  ·  Data communication  ·  Admin →
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  4. Identify Data Losses

    I am looking at identifying the days and times of data losses of specific equipment (weather stations for example). I suggest to set up an easy way (serach function ?) to identify the days of the year when we suffer data losses.

    6 votes

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    Accepting Votes  ·  0 comments  ·  Data communication  ·  Admin →
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