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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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26 results found

  1. Display totals in Status logs

    In Status Categorization,
    1- why don't you display the losses together with the downtimes for each line?
    2- then could you display the total of losses and downtimes for what is on display (and thus filtered)?
    It could be very useful so to know the total of losses and downtimes for a specific downtime code by example, or any other filtered downtimes

    8 votes

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    Accepting Votes  ·  0 comments  ·  Statuses  ·  Admin →
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  2. Make it possible to sort columns in Status Categorization

    I want to be able to arrange the downtimes by duration, WTG, start time, end time, category, code, comment, etc.

    38 votes

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    Accepting Votes  ·  2 comments  ·  Statuses  ·  Admin →
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  3. Status Log: Display Days - Hours and Minutes

    I would like Breeze to display durations on status logs / stops in days - hours and minutes. At the moment it rounds it up or down to days which is not a true reflection of the length of the stop and is a misrepresentation.

    4 votes

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    0 comments  ·  Statuses  ·  Admin →
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  4. Status Categorization: Assign task from drop down (same as category)

    Task asignment is somehow impractical. It would be very useful to be able to asign a Task from the Status Categorization window - same as for Contract Category.

    10 votes

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    Accepting Votes  ·  0 comments  ·  Statuses  ·  Admin →
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  5. Status Categorization miscelaneous filtering option

    Detailed description
    A few suggestions related to Status Categorization:

    1 - Be able to filter out Status Codes from being displayed. I may not want to see irrelevant status (untwisting) or too frequent status (curtailment) Same as filtering out status with time < xx 1 Add a Task combo to easily apply a Task to a Status Code (same as with Contract Category)

    2 - Bulk Assingment. Add a checkbox next to Status Code so you can select several Status and apply the same configuration at once (Contract Category - Comment)

    3 - When Expanding Status Codes - add a…

    5 votes

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    Accepting Votes  ·  1 comment  ·  Statuses  ·  Admin →
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  6. Status categorization / Status log: improve grouping / splitting meachnism

    (1) Ignore warnings in the grouping/splitting meachnism. The most issues we have right now with grouping/splitting are related to warnings - as a stop can not be split if there is a warning in the period.

    (2) Auto-split status groups when there is a change in the availablity category (as this is the normal use case for splitting - e.g. if the turbine has an error (unavailable) after a planned grid shut down or maintenance (available).

    (3) Auto-split in certain special cases. E.g. Nordex 920 (icing status) change to 921 (MET Ice detection alarm finished) - WT remains stopped and…

    17 votes

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    Accepting Votes  ·  3 comments  ·  Statuses  ·  Admin →
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