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Our approach to product feedback

Here at Power Factors, we take product feedback extremely seriously. We believe that listening to our customers, team members, and prospects - by taking their ideas on board - is a sure-fire way to build better products.
We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our products as efficiently as possible.


The benefits of giving us your product feedback

If you take the time to submit your product feedback to us, it means that you have a direct say in how our products develop over time. It means that your ideas are valued and listened to, rather than filed away and ignored.
Ultimately, it allows us to work with you to build the best products we possibly can.

What happens to your product feedback

Our product teams meet regularly with the CSMs, to go through new ideas. Once we have verified that an idea isn’t already available in the system, and seems like a good idea, we change the status to Accepting Votes. Then more people can vote, prioritize, and give us information. This allows us to gauge demand, gather use cases, and establish impact & value.

If we decide to implement an idea, the status will change to Planned or In Development. When it’s done, the status will change to Delivered. Anyone who has submitted or voted on a specific request will be notified when the status of the request is updated. We will always provide an explanation as to the nature of the status update.

Unfortunately, not all requests are in line with our vision and strategy, so sometimes we reject them. When this happens, the status will be changed to Archived and we’ll add a note to let you know that it won’t be delivered.


How we choose what to implement

When we plan a release, we use many factors to help decide which suggestions to implement, including:

  • Customer feedback - there are many ways we listen for your feedback:
    formal customer interviews and other research activities
    events like conferences and trade shows
    comments and votes on issues here in Greenbyte & BluePoint Influence
  • CSM team insights - our CSM team knows which issues are the most challenging and most common for customers.
  • Product analytics - we track how users move through the system, which helps us understand how existing features are being used.
  • Product strategy - our long-term strategic vision for the products.
If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed.


Custom applications

Sometimes you need functionality that is specific to your needs and not necessarily useful for other customers or in line with Power Factors strategic goals. These special requests are addressed through custom applications, which can be developed by you, using the Greenbyte API, by third-party partners, or by Power Factors for an additional fee. If you are interested in having a custom application built, contact your CSM.



How can we improve?

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6 results found

  1. Variance to Budget for Plots

    Add an option to display the variance to budget for plots. For example, if we display a device or site energy with the energy budget, accumulated over a period, we would like to see the variance listed in percent over or under budget

    1 vote

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    0 comments  ·  GUI  ·  Admin →

  2. Change turbine to solar symbol

    The wind turbine symbol in search device field in the sidebar should be removed when you are in bright.

    0 votes

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    Delivered  ·  0 comments  ·  GUI  ·  Admin →

  3. Choose colors of graphs

    Some colors are very similar - we would like to be able to choose the color of each line of the diagrams - to better read them.

    22 votes

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    1 comment  ·  GUI  ·  Admin →
    Delivered  ·  Jemima Woolverton responded

    For most graph over time widgets this is now implemented. This idea was first created 3 years ago and we have had several improvements in this area since then.

    If there is a specific graph which you would like the ability to choose the colors for, please create an individual idea per graph and give information as to how this will improve your workflow. Thanks!

  4. Allow to order reports (and other tabs) by different columns (created by - date - name - etc.)

    Would be handy to be able to change the ascending order of the reports in the share tab. Actually this is something good to have for any tab with lists - being statuses (eg. by WTG) - users (eg. by group) and so forth.

    2 votes

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    0 comments  ·  GUI  ·  Admin →
    Delivered  ·  Eliane responded

    This is now possible! Thank you for your feedback.

  5. Irradiation vs Irradiance

    The tool systematically uses "Solar radiation" as an indicator. Irradiation or radiation is an indicator that has units of energy/area (Wh/m2). The correct name indicator for what we are showing in those areas (instantaneous values) is Irradiance - which has units of power/area (W/m2).

    In addition - currently Bright can only show Irradiance (currently wrongly named "Solar irradiation") values. This becomes confusing when trying to plot graphs in Reports - since the "Avg over time" does not include Energy as an option to choose from - and the "Sum over time" does not include resource (irradiation) as an option to…

    1 vote

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    0 comments  ·  GUI  ·  Admin →
    Delivered  ·  Eliane responded

    Fixed as part of project to add new signals to Bright

  6. Superscript in m2 unit

    For the area units (m2) - it would be nice if the "2" was in superscript if possible. This is more on the picky side - but it would make it look cleaner.

    1 vote

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    0 comments  ·  GUI  ·  Admin →
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